Terms and Conditions

Terms and Conditions

Terms and Conditions (T&Cs)

1. Scope of Application

These General Terms and Conditions (T&Cs) apply to all orders placed by customers through our online shop. Deviating customer conditions are not recognised unless we expressly agree to their validity in writing.

2. Contracting Party

The purchase contract is concluded with Susanne Koller, Bahnhofsiedlung 448b/1, 5721 Piesendorf. Further information about us can be found in the imprint.

3. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to order. The contract is concluded when you order the goods by clicking the "Buy now" button and we accept this order with a confirmation email.

4. Prices and Shipping Costs

The stated prices are final prices including statutory value-added tax. Any shipping costs will be shown separately during the order process.

5. Delivery

Delivery is made by shipping to the delivery address provided by the customer. Deliveries are only made within Germany. Should the delivery of the goods not be possible due to the customer's fault (e.g., incorrect address or customer not present), and the package is returned to us, we reserve the right not to refund the shipping costs.

Reshipping:

Upon customer request, the goods can be reshipped after consultation. The customer bears the costs for the reshipment.

6. Payment Terms

Payment can be made by advance payment, credit card, or one of the other payment methods offered in the online shop. The purchase price is due immediately after conclusion of the contract.

7. Retention of Title

The goods remain our property until full payment has been received.

8. Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

Conditions for Returns:

  • After the fourteen-day withdrawal period and up to 30 days after receipt of the goods, a restocking fee of 20% of the value of the goods will apply.
  • Please note that all necessary information for the return must be provided in full. Without this information, we cannot process the return.
  • Return shipping is your responsibility; we do not cover shipping costs.
  • Please send the goods to the following address:

sprd.net AG
Gießerstraße 27
04229 Leipzig
Germany

9. Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to the following contracts:

  • Delivery of goods that are not pre-fabricated and for the manufacture of which an individual choice or determination by the consumer is decisive.
  • Delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

10. Returns and Non-Collection of Shipments

Non-Collection of Shipments:

Should a delivery to the customer not be possible because the customer is not found at the delivery address provided by them or they do not collect the goods within the storage period at the responsible post or parcel office, and the goods are therefore returned to us, we reserve the right not to refund the costs of the original shipping.

Reshipping:

Upon customer request, the goods can be reshipped after consultation. The customer bears the costs for the reshipment.

Withdrawal and Refund:

Should the customer exercise their right of withdrawal and the goods have already been returned to us, we will refund the purchase price minus the shipping costs. The customer bears the costs for the return shipping.

11. Warranty

The statutory warranty rights apply. Should delivered items show obvious material or manufacturing defects, please report such defects to us immediately.

12. Liability

  1. Unlimited Liability
    We are liable without limitation for damages resulting from injury to life, body or health, which are based on a deliberate or grossly negligent breach of duty by us, our legal representatives or vicarious agents. Likewise, we are liable without limitation for damages caused by intent or gross negligence, as well as for claims under the Product Liability Act.

  2. Liability for Cardinal Obligations
    In case of breach of essential contractual obligations (cardinal obligations), we are only liable for the contract-typical, foreseeable damage. Essential contractual obligations are those whose fulfilment enables the proper execution of the contract in the first place and on whose observance the customer may regularly rely.

  3. Exclusion of Liability for Slight Negligence
    For slight negligence, we are not liable, except in the cases mentioned in paragraphs 1 and 2. This applies in particular to indirect damages, consequential damages or lost profits.

  4. Exclusion of Liability for Third-Party Providers
    We assume no liability for content, services or products provided by third parties over which we have no influence.

13. Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between the customer and us is our registered office.